Frequently Asked Questions

Use the Track Order page with your order number and the email used at checkout. You'll see the full status timeline and tracking information once shipped.

Orders can be cancelled before they enter processing. Contact support as soon as possible. Once an order is packed or shipped, cancellation is no longer available.

No. All products are sold strictly for laboratory and in-vitro research purposes. They are not intended for human consumption, diagnosis, treatment, or any in-vivo application.

Every lot is traceable from receipt to fulfillment. Permitted Certificates of Analysis and safety documentation are associated with products and lots where applicable. NRYX does not fabricate test results or certifications.

Permitted COAs and SDS documents are published on each product's Documentation tab where available. Some documentation may require a qualified account.

Payment processing is configured by NRYX administrators. Products become purchasable only after administrative approval and once a compatible processor is active.

Your order is created in Payment Pending status. Payment is captured at checkout when a processor is active; otherwise an administrator confirms payment manually.

Standard shipping typically arrives within 3–5 business days after fulfillment. You receive a shipping confirmation with carrier tracking when your order ships.

Shipping destinations are configured by administrators. Contact support for institutional or international shipping inquiries.

Due to the nature of research materials, returns are generally not accepted once a shipment has been delivered. Damaged or incorrect shipments must be reported within 48 hours. See Shipping & Returns for details.